Scan account information

blaxxz
blaxxz
Community Member

Hi,

when i scan the Account Information the login address is not automatically filled.

There is only "my" filled in.

Is this normal?

IOS: 11.3
iPhone X


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rodrcastro
    rodrcastro
    Community Member

    Hey blaxxz!

    I had the same happening to me when I tried this a couple of days ago. The login address doesn't show, but it's correctly filled. If you touch on the field it'll show everything.

    Still, that's probably a little bug that the devs will iron out on an upcoming release 😉

  • mbk28
    mbk28
    Community Member

    Sale problem on last build

  • blaxxz
    blaxxz
    Community Member

    "If you touch on the field it'll show everything."

    Not with me. Even then there is only "my".

  • Hi folks,

    Where are you scanning the QR code from & to? e.x. from the ‘Get the Apps’ page to 1Password 7.0.6 for iOS.

    Ben

  • mbk28
    mbk28
    Community Member

    on the pdf, the one we have as security

  • blaxxz
    blaxxz
    Community Member

    From the PDF to 1Password on iOS

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks for letting us know. We'll see if we can narrow down the cause.

  • blaxxz
    blaxxz
    Community Member

    When we will get an update?

  • mbk28
    mbk28
    Community Member

    the PDF for the Mac, sorry, I was not there

  • Hi folks,

    Please try downloading a new Emergency Kit and see if this issue persists when scanning from the new PDF:

    Get to know your Emergency Kit

    Thanks.

    Ben

  • blaxxz
    blaxxz
    Community Member

    I tried this before i posted here. It doesn't help.

    Did you fixed something till now?

  • mbk28
    mbk28
    Community Member

    Work for me, scan from an iPad, except say my account is frozen

  • @blaxxz,

    Yes. I just tried downloading a fresh Emergency Kit and it worked as expected. Could you please re-test?

    @mbk28

    Thnks for the update. Glad to hear that with a fresh Emergency Kit it works. :) As for unfreezing your account, please see this guide:

    Manage your 1Password subscription

    If you need further assistance with that please email our sales team at sales@1password.com. We’re not able to discuss account details here as this is a public forum. :)

    Thanks!

    Ben

  • blaxxz
    blaxxz
    Community Member
    edited May 2018

    @Ben
    I downloaded the Kit from my Account. Same as before.

    Or do you mean to create a new secret key, so it is a whole new PDF?

  • mbk28
    mbk28
    Community Member

    I test without problem on my iPhone X, but don't know what's happened for my account, will contact the service (I know it's not here) but prefer to say, if it's a bug

  • I’m not sure I understand what you mean, @mbk28. Could you elaborate?

    @blaxxz What happens if you use the Get the Apps page? https://start.1password.com/apps

    Ben

  • mbk28
    mbk28
    Community Member

    That's work well for me, no problem

  • Okay, thanks @mbk28. :)

    Ben

  • blaxxz
    blaxxz
    Community Member

    @blaxxz What happens if you use the Get the Apps page? https://start.1password.com/apps

    What do you mean? I dont understand.

    I downloaded the Kit but still the same Problem in the IOS App.

  • @blaxxz,

    The Get the Apps page that I linked should also have a scannable QR code. Does it work if you scan that?

    Ben

  • blaxxz
    blaxxz
    Community Member

    Ah..... understand ^^.

    Same Problem.

    Is it possible that the App has a Problem with the 1Password EU Adress?
    That the App only knows the .com Servers?

  • Ben
    Ben
    edited May 2018

    Ah ha! I didn’t realize you weren’t using 1Password.com. Yep — I just tested this with 1Password.eu and you are correct... it doesn’t work. I’ll speak with my colleagues and see what the difficulty is here. Hopefully we can get that fixed up. :)

    Ben

    ref: B5-4233

  • blaxxz
    blaxxz
    Community Member

    Glad to hear that you could regenerate this Problem.

    I hope for an update soon.

  • :+1: :)

    Ben

  • Hi folks,

    I just wanted to clarify that even though the complete sign-in address is not displayed sign in should still complete successfully. Can you please confirm if your experience matches that expectation?

    Ben

  • blaxxz
    blaxxz
    Community Member

    I installed the new iOS Update.

    But the Problem is still there.
    It makes me a little sad that this has not been fixed in time.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @blaxxz: To be clear, this is a cosmetic issue. You should be able to sign in just fine. The app just isn't showing the full sign in address. This is something we'll be addressing, but it would be a higher priority if it prevented people from signing into their accounts, which it does not. I'm sorry for any confusion caused by this though. Thanks for your patience.

    ref: apple-976

This discussion has been closed.