If I uninstall and reinstall will I lose all data?

alilly
alilly
Community Member
edited May 2018 in Mac

1Password will suddenly not accept my login PW although the same login PW remains active on my iPad. If I uninstall and reinstall 1PW will I lose all saved passwords? Or any suggestion how to regain access

1Password
Version 6.8.8 (688001)
Mac App Store
iMac High Sierra 10.13.4


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1Password will suddenly not accept my login PW on iMac but will accept on iPad

ref: VHN-85538-432

Comments

  • danco
    danco
    Volunteer Moderator

    As long as you just uninstall 1PW, and do not use any app cleaner to uninstall, your data is safe. App cleaners usually remove all associated files, and that would include your data.

    But I would be inclined to try to find out why your master password is not being accepted before doing any uninstall. Have you made any changes recently? Just changing the keyboard can affect the password. And there could be something as simple as a stuck caps lock key, or forgetting which letter is upper-case.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @alilly: Since I see you've also contacted us separately via email as well, I'll follow up with you there to get more details to help you get things sorted out. :)

This discussion has been closed.