Wrong Password for 2FA?

blaxxzblaxxz
edited May 2018 in Memberships

Hey,

i tried to activate the 2FA for my Account.

But when is must enter my Master Password it says:
Your Master Password is incorrect, please try again.

But it is right. I'm able to Login in 1P X and the Website.

Ist it actually broken?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • brentybrenty

    Team Member
    edited May 2018

    @blaxxz: Thanks for reaching out. I’m sorry for the trouble! It sounds like you're trying to setup two-factor authentication in your 1Password.com account on the website, not use 1Password X, so I've moved you to the Memberships category of the forum.

    Are you maybe being prompted for your generated TOTP code and not the Master Password? Could you please clarify what you're seeing? If it's simpler, take a screenshot of this. To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:


     
    Just be sure not to post anything sensitive, as this is a public forum. Also, what are you using to generate the TOTP code — device and app? Thanks in advance!

  • brentybrenty

    Team Member
    edited May 2018

    @blaxxz: You'll need to enter the Master Password you set up for your account. Are you typing your Master Password, or using 1Password to fill it? Which OS and browser versions are you using? Are you using more than one account in 1Password X?

  • BenBen AWS Team

    Team Member

    Thanks for the update @blaxxz. Glad to hear it is working. :)

    Ben

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