7.0.BETA-18 Crashes Upon Logging In

luisvluisv

I just installed v7 beta and purchased a license. Every time I enter my password to unlock the macOS app or try to use the browser extension (Chrome or FireFox), it crashes. For good measure, I rebooted my Mac, but the issue persists.


1Password Version: 7.0.BETA-18 (70000018)
Extension Version: 4.7.1.90
OS Version: macOS 10.13.4
Sync Type: iCloud

Comments

  • brentybrenty

    Team Member

    @luisv: Thanks for reaching out. I’m sorry for the trouble! It sounds like something is simply damaged on your machine. Please do the following:

    1. Quit 1Password completely — Command Option Control Q
    2. Remove the 1Password extension from your browsers
    3. Drag all copies of the 1Password app to the Trash
    4. Restart your Mac
    5. Install a fresh copy of the app: https://app-updates.agilebits.com/product_history/OPM7
    6. install the extension: https://1password.com/browsers/

    That should do the trick. Let me know how it turns out!

  • luisvluisv

    Will I loose my stored passwords?

  • LarsLars Junior Member

    Team Member

    @luisv - No. Your passwords are stored in your ~/Library folder, so you can un/re-install the app itself (and the extensions) all day long without affecting your data. Let us know how it goes! :)

  • luisvluisv

    Great, thanks for the reply @Lars I deleted the app, removed the extensions and rebooted, reinstalled the beta and same issue, so I ran through the same steps a second time and upon installation, it prompted me that a newer verison is available that isn't beta, so I installed that version and I'm able to open and view my passwords now. So... I'm good to go! Thanks!

  • BenBen AWS Team

    Team Member

    Glad to hear the final release has resolved this issue for you. :)

    Ben

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