License entry problems

I was having some problems with 1Password in Lion so I decided to delete it and do a fresh install.

However, now I am finding myself unable to register my license information. When I try to enter my license information I get an error that it is invalid. When I attempt to click on the URL to enter the license info (per the Agile Customer Center) automatically I get this bizarre error in Console:

8/1/11 10:25:40.451 AM 1Password: Exception caught in (/Users/roustem/Projects/onepassword-macosx/1Passwd/LicenseWindow/LicenseController.m:136): Unexpected character N at line 1
0 CoreFoundation 0x00007fff8ebcb986 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff94270d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8ebcb7ba +[NSException raise:format:arguments:] + 106
3 CoreFoundation 0x00007fff8ebcb744 +[NSException raise:format:] + 116
4 Foundation 0x00007fff93badebc -[NSString(NSExtendedStringPropertyListParsing) propertyList] + 216
5 1Password 0x0000000100067f01 -[LicenseController downloadAndRegisterLicenses] + 115
6 1Password 0x0000000100067d02 -[LicenseController downloadLicenses:] + 204
7 CoreFoundation 0x00007fff8ebbb11d -[NSObject performSelector:withObject:] + 61
8 AppKit 0x00007fff8a2a9852 -[NSApplication sendAction:to:from:] + 139
9 AppKit 0x00007fff8a2a9784 -[NSControl sendAction:to:] + 88
10 AppKit 0x00007fff8a2a96af -[NSCell _sendActionFrom:] + 137
11 AppKit 0x00007fff8a2a8b7a -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2014
12 AppKit 0x00007fff8a32857c -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 489
13 AppKit 0x00007fff8a2a7786 -[NSControl mouseDown:] + 786
14 AppKit 0x00007fff8a27266e -[NSWindow sendEvent:] + 6280
15 AppKit 0x00007fff8a20af19 -[NSApplication sendEvent:] + 5665
16 AppKit 0x00007fff8a1a142b -[NSApplication run] + 548
17 AppKit 0x00007fff8a41f52a NSApplicationMain + 867
18 1Password 0x00000001000019a4 start + 52
19 ??? 0x0000000000000002 0x0 + 2

When I try to enter the information manually I get the following message:

License information was not correct

Be sure to Copy-and-Paste the name and key to avoid typos. Alternatively, you can click on the Automatic Registration link in the purchase email to automatically add the license.

In Console:

8/1/11 10:33:24.503 AM 1Password: License validation failed for name=<My_Name_Omitted>, serial=<Password_Omitted>

I sent an e-mail off to Agile Support but in the meantime I thought I'd post here in case anyone had any thoughts on what might be going on.

Comments

  • SaSaSushiSaSaSushi Member
    edited July 2011
    I completely removed all traces of 1Password, rebooted and fresh installed again and now I'm getting a different error when I click on the "Click Here" registration button from the Agile Customer Center:

    8/1/11 11:01:09.848 AM 1Password: Error automatically adding license. Error: Error Domain=ws.agile.1Password Code=2002 "License expired" UserInfo=0x107a01b70 {NSLocalizedDescription=License expired, NSLocalizedRecoverySuggestion=The license key you entered is for an older version of 1Password. Please upgrade your license to receive a new key.}.

    Mind you, this is from the Agile Customer Center on the button next to my registration information for 1Password 3.

    I am using 1Password 3.7.0.

    Very bizarre... :unsure:
  • SaSaSushiSaSaSushi Member
    I wrote another e-mail to Agile about this and then I noticed on the website that e-mail responses are now over 7 days and have been effectively suspended so users should post in the forums!

    Anyway, LUCKILY I was able to find a copy of my 1Password license file in a Time Machine backup. The ~/Library/Application Support/License folder itself was completely gone! I had to go back about 2 months in Time Machine to find it.

    With the Time Machine backup of the license file restored, 1Password is fully licensed again but still, when I try to test my key by replacing it manually I get the following error:

    Aug 3 09:21:54 ********-***********-iMac 1Password[4137]: License validation failed for name=<*******************>, serial=<****-****-******-******-*******-*******>

    It's not that urgent of a matter now that I'm licensed again but I'd sure like to know why the license number given to me by Agile is failing validation.
  • BenBen AWS Team

    Team Member
    SaSaSushi wrote:

    I wrote another e-mail to Agile about this and then I noticed on the website that e-mail responses are now over 7 days and have been effectively suspended so users should post in the forums!

    Anyway, LUCKILY I was able to find a copy of my 1Password license file in a Time Machine backup. The ~/Library/Application Support/License folder itself was completely gone! I had to go back about 2 months in Time Machine to find it.

    With the Time Machine backup of the license file restored, 1Password is fully licensed again but still, when I try to test my key by replacing it manually I get the following error:

    Aug 3 09:21:54 ********-***********-iMac 1Password[4137]: License validation failed for name=<*******************>, serial=<****-****-******-******-*******-*******>

    It's not that urgent of a matter now that I'm licensed again but I'd sure like to know why the license number given to me by Agile is failing validation.


    Hi there,

    I think we've got this handled via email. Please let me know if not.

    Thanks
    Ben
  • SaSaSushiSaSaSushi Member
    bwoodruff wrote:

    Hi there,

    I think we've got this handled via email. Please let me know if not.

    Thanks
    Ben


    It is indeed resolved, Ben. Thanks very much!
  • MartySMartyS AgileBits Customer Care (retired)
    SaSaSushi wrote:

    It is indeed resolved, Ben. Thanks very much!


    We appreciate you working with us to clear up the license issue. And thanks for confirming that all is well! :)
  • I have the same problem. Hated Lion so I removed it, reloaded Leopard and 1Password. Requested my license from Agile and get the "The [font="'Helvetica Neue"]license[/font] key you entered is for an older version of 1Password. Please upgrade your license to receive a new key."
    I couldn't find the license using Time Machine like the user above.
    Thanks
  • BenBen AWS Team

    Team Member
    Hi Cosber,

    Could you please shoot us an email to [email protected] from the email address you used to purchase 1Password?

    Thanks
    Ben
This discussion has been closed.