Cannot let the extension fill in any passwords.
I have Extension version 188.8.131.52
Chrome Version 66.0.3359.181
Mac OS 10.13.4
Bu when I use the password generator it does fill in the passwords on a registration form.
Seems to work now, after some uninstalling and restarting...
And now it doesn't work still for Chrome Canary...
If you use Chrome Canary there are additional steps that are required before the extension will work there. We cover the required steps on our support page If you see “1Password can’t save or fill” when you open your browser. If you follow the steps do you find the extension now works in Chrome Canary?
Yes, this works! Thank you very much.
I actually think I did this once for an earlier version, but forgot about it.
No worries, just happy everything is working again for you Should that change for any reason please do let us know but hopefully everything runs smoothly for you now.
I just installed 1password app and firefox and extensions on a fresh Macbook Pro of our CEO. Advertised and convinced him into your subscription model, only to not have the Firefox extension working ... the greyed out symbol problem on 1password 7.0.1 and most recent extensions. What a shame.... It was bloody embarrassing.
I can't say with any degree of confidence what might have happened but possible reasons for the extension in Firefox not working can be:
or it could have been something else entirely. If you would like us to troubleshoot the issue we will probably need to review a diagnostic report. Let me know if that is something you would like to do and I'll post what to do.
Thanks for the suggestions, I'll try them out and hope not to find me in need to bother you any further.
Best regards, Yann
We're here to be bothered so if it isn't resolved in full please do say. We want 1Password to work as well for you as it does for us.
Ok, I tried it on my own machines. While on an late2012 MacBook Pro, it didn't cause trouble on FF58 and FF60.0.1 (after update, it worked well). On my new late2017 MacBook Pro, it didn't start working, although I downloaded the extension fresh. I downloaded FF plugin 184.108.40.206 from safari and from within FF and reinstalled to no betterment. Symbol kept greyed out in FF
While being greyed out, the 1pw FF-plugin logo is flickering, like being active for 1/10th of a second every three seconds.
That sounds like a connection issue. Let's see what a diagnostic report reveals. This link will guide you through the steps and has sections for the various supported versions of 1Password.
How to send a 1Password diagnostics report
Please do not post your Diagnostics Report in the forums
The email address you will want to use is [email protected].
Once you've sent the report you should received an automated response from us with a ticket ID. If you can post that ID here it will help us locate the email and see what it turns up.
I did as recommended and the ticket number is: #SVM-57956-245
I've replied and hopefully you'll have things working in Firefox in no time
Did anything come of this? I’m having the same problem with my work machine (also a newish Macbook Pro on latest Sierra with Firefox Nightly), but everything’s working fine on my home machine (2012 Macbook Air, High Sierra, Firefox Nightly).
There are multiple possibilities as to the cause so what helped Yann probably won't help you. In Yann's case something very weird had happened with a very particular support folder belonging to Firefox but whatever caused it I'm suspecting it won't be the case for most people.
Can you create a diagnostic report and send it in please using the post from above. Given the number of diagnostic reports I've looked at recently I'm confident it will reveal the issue and we can get things working properly for you.
Thanks! this is ticket #SVW-84899-184
Cheers! You should have a reply in your inbox