Logins shown in Browser Pop Up but not in Application

There are a number of logins that are shown in the popup when I select 1Password from the browser (Safari) but are nowhere to be seen when I launch the application.

Its as if they are using different data sources.

I'm running on a Mac with Snow Leopard and downloaded the 1P software about a month ago.

Please can you help?

Many thanks,

Chris.

Comments

  • Hi Chris,

    They are actually using a different data source that is synced by the background process 1PasswordAgent.
    First can you please try restarting the agent and see if that helps? 1Password > Help > Troubleshooting > Restart Agent.

    If that does not help, we have steps documented in our help guide: Extension Data Does Not Match the Main Application
  • There is no option under help/ troublehshooting to Restart Agent.

    There options to clear cache, rebuild data file, diagnostics report and Reset Folder Permissions and Sync using IP Address. I have done the first two of these.

    Am I looking in the wrong place?
  • It sounds like you may not have the latest version of 1Password in that case. What version do you have?
This discussion has been closed.