Can't access vaults on dropbox after upgrading to v7

@nokin50: Thanks for your patience. Happy to answer your questions — though I apologize if I have to ask you a few as well! :)

It appears that Drop Box sync was the likely one problem I was having, but still not sure what is going on. The original (v6) vault was over 100 mb. The new version v7 vault is only 3 mb. Does that seem correct? The correct number of items are in the vault, but not sure if there are items (attachments?) missing.

The newer OPVault format is more efficient, but I'm not sure it should compress the data that much. The only thing "normal: things which could account for it is if you had a lot of deleted "tombstone" data taking up room in your original vault, since that would not carry over to the new one; or you actually had some non-1Password-vault stuff also saved inside the vault folder. I've seen a few cases where people setup something to backup there, or accidentally copied other files there. Something like DaisyDisk or another disk space/file size tool could help you confirm or deny that last point.

Otherwise, it would probably be easiest to take a look at your actual data by doing a search to make sure you have all of the attachments you expect, and that they are not damaged and can be viewed. You can do this by selecting "search options" from the dropdown when you click the search "magnifying glass" icon:

And then search "number of attachments" is greater than "0" to get a complete list of these items:

1) I was planning to use your server, but it automatically linked to dropbox where I have always had it stored. This used to be the only place I could use if I wanted to share a vault with others. I think I can now share vaults from your servers… Is this correct?

A 1Password.com membership uses our server to store and sync the encrypted data, and the 1Password Families (or Teams/Business) plans support intra-account secure vault sharing. It's a great option, but let's make sure your data is all in order first. :)

2) I then tried importing the vault to a new vault on your servers (Import —> 1Password Keychain), but over 400 items were imported when I only had 336 in my original vault. This doesn’t give me reassurance that your software is working properly, so I would now rather stick with dropbox, unless you can explain why this happened.

I don't think that has anything to do with 1Password.com. The Import option is for adding incompatible data to the app, for example from a legacy AgileKeychain vault or from another app entirely.

I am on a trial for a family plan, but not sure If I can ask my family members (who are 3000 miles from me) to upgrade when I am having so many issues.

Absolutely. We'll get this sorted out, and then you can decide what will be the best option for you — and your loved ones — going forward.

Still have the questions from my last post, plus two more:
1) My iPad still links to my old (v6) vault — and is still the primary — although it won’t sync. It shows It says I can’t delete it until I delete my other vaults. My iPhone only shows the new vaults.

A Primary (local) vault is completely separate from 1Password.com. It will only sync if you configure it to use iCloud, Dropbox, etc. Can you tell me all the vaults you see listed on that device?

2) When I log in to my account on Safari (Mac). it only shows the vaults on your servers — not the dropbox vaults.

Thanks for letting me know. Just to clarify, where are you getting the "100MB" figure from? If you're not using a local vault on your Mac, maybe there's some misunderstanding regarding the vault size. Looking forward to hearing back from you!

@vplewis - well spotted, that's exactly the difference. @nokin50 - you told Henry you had one Mac using High Sierra and another using Yosemite, with 1Password 7 for Mac on the first and 1Password 6 for Mac on the second (you said 6.6.8, but I'm presuming you meant 6.8.8, since there WAS no 6.6.8), and then you asked whether 1Password data on the two could be kept in sync. Henry answered -- correctly -- that either Dropbox or a 1password.com account could be used to do that. He did not say (because you did not ask) that you could use 1Password 6 and 1Password 7 on the same device. I'm not sure whether that's what you meant to ask, but that's how it read to both @vplewis and myself. So, for the record, the former will work just fine, the latter will cause all kinds of problems. There should only ever be one copy of 1Password on any given Mac at any one time, or unusual and potentially problematic issues will arise.

I've spent hours on this and can't get it to work. It would take too long to detail everything I have tried.

With that being the case, the only way we can get a better look at what you might have done is if we have you create some diagnostics reports, one from each of your devices.

• —Mac—

• —iOS—

Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

[#PVW-86385-636]

This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

For anyone else reading, please note: this ID is for @nokin50 only. If you’re experiencing the same issue and need help, please ask us for your own ID.

ref: PVW-86385-636

@nokin50 - ok, sounds good to me. To be clear, there is no such thing as direct attachments any longer in 1password.com accounts. Attachments have been replaced by the more-robust Documents category. Within any item in a 1password.com vault in your 1Password for Mac setup, you can click Edit and then under Related Items, you'll see "Link Existing" and "Add New File."

Link existing is for creating a link from any other record in the same vault to this item, so it will be visible as a clickable link when you open this item in the future. The "Add New" button works similarly to the older attachment button, in that it will open a window and allow you to upload (nearly) any type of file into your 1Password database. Except, instead of being directly attached to the item you started from, it will upload as a separate Document, with a link to the record you began from. But Documents can also be searched on their own, as well as being able to be linked to any number of other records in 1Password with the "Link Existing" feature.

Let's say you buy a bundle of ten apps from Humble Bundle or MacUpdate. You get a receipt that has the price paid for all ten apps, plus the license key for many of them, all on one page. You enter ten individual new Software License items into 1Password with all the relevant data for each new app you just purchased, but you want to include a copy of the receipt, in case you need it in the future. In the past, with direct attachments, you would have to upload ten separate copies of that same receipt, one to each Software License record. Or you could upload it only once to save space, but then you'd have to leave yourself little notes in the other Software License records, reminding you in which of the ten records you'd actually uploaded the receipt. With Documents in 1password.com, you can upload the receipt one time, then link from each Software License record directly to it -- easy, and far less wasted space than uploading it ten times redundantly. Let us know if you have questions. :)

:) :+1: