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Cannot! Tap your account, then tap Reveal Your Secret Key.

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1by1
1by1
Community Member

Cannot! Tap your account, then tap Reveal Your Secret Key. Or tap View Account Details to see your Setup Code, even though I am logged into my account on iMac, MacBook and iPhone device? I purchased stand alone app. This has been happening since V6


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Cannot! Tap your account, then tap Reveal Your Secret Key. Or tap View Account Details to see your Setup Code, even though I am logged into my account on any device? I purchased stand alone app.

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  • hawkmoth
    hawkmoth
    Community Member
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    I’m not sure of you entire issue, but you will only have a secret key if you have subscription. You say you do not, so that maybe the root of your issue. Can you be more specific about the behavior you are seeing?

  • sjh99
    sjh99
    Community Member
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    I am having same issue as 1by1. I have had 1password on my iPhone for years and have recently purchased iPad that I have downloaded 1password app to. So how do I sync data as on the iPhone I do not have any info, secret key or setup code in the Accounts section. So what’s the next step? Do I have an account or not?

  • rob
    Options

    Hi, @1by1 and @sjh99.

    It sounds like neither of you have a 1Password membership. If that's the case, you can sync your data on your own, or you can sign up for a membership (which means you never have to set up sync again). If you'd like to try a membership, you can sign up here: https://1password.com/sign-up/

    Otherwise, you can use iCloud or Dropbox to sync your data between your devices. It sounds like you may already be doing that with your other devices, @1by1. If that's the case, then when you open 1Password on your new iOS device, you should choose iCloud or Dropbox on the welcome screen, rather than 1Password.com.

    @sjh99, do you use 1Password anywhere besides your iPhone or is this the first time you are trying to set up sync between two devices?

This discussion has been closed.