I bought a membership in 1Password. I did not receive a secret key nor do I remember password.

Hey, so now when I try to upgrade I can't login.

I've tried to clear the vault and try again, but that doesn't delete anything on my 1password.com account.

Do I need to signup with a different email or can you force delete my account so I can start over?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Corey_CCorey_C

    Team Member

    Hi @johnnyxbell :)

    We can definitely help you out with this, but not here, since we will be dealing with private information. What I would like you to do is send an email to [email protected] with your issue. You will get a response from BitBot containing a Support ID. Come back and post that ID here so that we can connect the dots and help you out.

  • Hey there,

    My support ID is: [#HYS-62693-886]

    Thank you

  • Corey_CCorey_C

    Team Member
    edited June 2018

    Great @johnnyxbell. We'll be right with you.

    ref: HYS-62693-886

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