How to replace vault on one device by another? [resolved]

g_orlov
g_orlov
Community Member
edited July 2018 in Mac

Hi!

I have 3 devices with 1password v.6: MacBook, Android phone, Android tablet. I sync them via WLAN-server.
One weak ago 1password start to prohibit me to enter with my master-password. Maybe SSD corrupted. I don't know why but it is a fact.
Then I restore some previous backup it let me enter. After that I sync MacBook version with phone version.
Then both desktop and phone versions start to prohibit me to enter with my master-password! And roll back to backups doesn't help.
But on tablet it is ok.
So my question is: what I should do to replace macbook and phone versions by tablet version vault?

P.S. Touch ID enter on my phone is ok and I backup all important accounts but I don't want to restore passwords on all other sites.

1Password Version: 1Password Version 6.8.8 (688001) App Store for Mac
Extension Version: Not Provided
OS Version: 10.12.6
Sync Type: WLAN-server

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @g_orlov! I'm sorry for the trouble. 1Password can't arbitrarily change your Master Password for you, or switch from accepting it to accepting something else. I'm not sure what may be going on with this specific case from just the description you provided, but let's focus on getting things working again. To do that, I'd like to ask you to create some diagnostics reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —iOS—
    https://support.1password.com/diagnostics/?ios

    —Android—
    https://support.1password.com/diagnostics/?android

    Please add the following code (including the square brackets) to the Subject line of your diagnostics emails before sending them:

    [#PMW-77629-625]

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    For anyone else reading, please note: this ID is for @g_orlov only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: PMW-77629-625

  • g_orlov
    g_orlov
    Community Member

    Thanks, Lars!

    But I repair it by myself.
    After some failed attempt I change master-password on my phone to weaker, reset vault on MacBook and export vault from phone to MacBook. And now it is ok.
    So problem is solved. But I hope it won't repeat in future.

  • Lars
    Lars
    1Password Alumni

    @g_orlov - OK, glad to hear you were able to take care of things by yourself, and definitely let us know if you have problems in the future. :)

This discussion has been closed.