1Password Master Password problem.

Hi, everybody,

I have no problems signing into my 1Password account on my desktop PC, but I can't sign in with my laptop. It says the master passwod is incorrect, although I enter the same password as on my desktop. I did not install the 1Password software on my laptop, I want to use only the browser extension. What can I do to solve my problem?

A related problem on my Android phone: It seems I still have my old master password there. Is it possible to make the master password the same on all three devices?

Thanks so much!


1Password Version: None
Extension Version: 1.8.0
OS Version: Windows 10
Sync Type: ! Password cloud

Comments

  • Hi @gfajdi,

    Thanks for writing in.

    By any chance, did you recently migrate from standalone vaults to 1Password.com account? It is possible to have a different master password for each 1Password product, since it depends on the first 1Password account or standalone vault you add to 1Password.

    We surely can help you get them all sync'ed up with the same master password. Before we proceed, can you make sure you are able to sign in to your 1Password account at https://my.1Password.com in Firefox?

  • gfajdi
    gfajdi
    Community Member

    Yes, I indeed migrated from stand-alone vaults. I can sign in with my desktop, and my Android phone (using a different Master Password) but not with my laptop.

  • Hi @gfajdi,

    When you say you can sign in on your desktop, did you try it with the https://my.1Password.com website in your browser too? The website is the center for your 1Password account, so if you can sign in, then your 1Password account has the right password.

    For your Android app, you can't change the master password when migrating to your 1Password account, so you have to reinstall the Android app and sign in to your 1Password account. Do not do this until we know for sure you are able to sign in to your 1Password account.

  • gfajdi
    gfajdi
    Community Member

    Yes, I am able to sign in on my desktop through the https://my.1Password.com website. For some reason, I cannot do that on my laptop.

  • gfajdi
    gfajdi
    Community Member

    Correction, sign-in on my laptop works as well, both via web and the browser add-on. So I only need to change my Master Password on my phone now.

  • Hi @gfajdi,

    Awesome. For the Android app, if you were using the standalone vault first, then you have to reinstall 1Password app to sign in to your 1Password account.

  • gfajdi
    gfajdi
    Community Member

    Hi @MikeT
    I finally got around and reinstalled the 1Password app on my phone and the new Master Password works like a charm.
    Thank you very much for your help :-)

  • That's great to hear and you're welcome!

This discussion has been closed.