Forgot master password yesterday. Touch ID on Mac not working ? [issue was handled through email]

Options
[Deleted User]
[Deleted User]
Community Member
edited August 2018 in Business and Teams

I changed the master password, did not write it down 😩😩😩. now 1password apps on Mac and iPad requests the master password which I don't have anymore (it is stored in the account that I can't access) . I created a new account, but are there anyway to restore the passwords stored in the old account 🙏🙏🙏.
Sorry about that.

1Password Version: 7.1.beta-1
Extension Version: Not Provided
OS Version: 10.14 beta
Sync Type: 1Password business
Referrer: forum-search:lost master password

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited August 2018
    Options

    @AHMED_O: Thanks for reaching out. I’m sorry to hear that. It is not possible for us to "restore" anyone's data, as we never have access to it. So the Master Password also isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.

    ref: UQX-77678-682

This discussion has been closed.