Current passwords aren't showing up when I reinstalled the extension

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verareid
verareid
Community Member

I had to do a hard restart on my computer with Apple because of a software glitch and my extensions disappeared on Safari.
When I reinstalled 1Password the passwords that downloaded weren't current ones.


1Password Version: 6.0
Extension Version: 4.7.2
OS Version: OS High Sierra 10.13.6
Sync Type: ICloud
Referrer: forum-search:My passwords aren't correct when I reinstall my extension

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  • Lars
    Lars
    1Password Alumni
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    Welcome to the forum, @verareid! I'm not sure what you mean by "hard restart" -- to me, that means using the power button to force a shut-down, then restarting using the power button. But the way you describe it, it sounds as if you may mean that you had to re-install macOS, or something similar? Can you clarify that for me, as well as whether you have access to the old drive (or perhaps a Time Machine or other backup of it?

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