I recently recovered an account for a team member and I helping the troubleshoot. They have their new secret key and master password. They are able to sign into their online 1password account. However, they are not able to sign into the desktop app or their browser extensions. We have already uninstalled, re-downloaded, and reinstalled the desktop app and browser extensions. We have also rebooted the computers after the reinstalls. Still unable to sign into desktop app and browser extensions.
1Password Version: 7.0.7
Extension Version: 184.108.40.206
OS Version: macOS High Sierra 10.13.5
Sync Type: Not Provided
Referrer: forum-search:master password works to sign into online account but not the desktop app or browser extensions