Proxy is unusable while credentials are ok and wireshark shows valid auth

alimdi
alimdi
Community Member
edited August 2018 in 1Password 7 for Windows

Hi,

It seems that 1 password doesn't handle proxy connexion, nothing much too see in logs.

I 292166ms ThreadId(2) 1Password::api:1790 │ 292170ms │ authenticating with proxy server.
I 292327ms ThreadId(2) 1Password::api:1790 │ 292331ms │ user proxy credentials accepted by server.
W 292356ms ThreadId(4) 1Password::api:1796 │ 292360ms │ could not connect to user proxy
I 292484ms ThreadId(4) 1Password::api:1790 │ 292489ms │ network connection ok
I 292489ms ThreadId(4) 1Password::api:1790 │ 292493ms │ Using proxy configuration, address: True, valid address: True, username: True, password: True
I 292489ms ThreadId(4) 1Password::api:1790 │ 292494ms │ proxy is in use
I 292489ms ThreadId(4) 1Password::api:1790 │ 292494ms │ network configured in 11 754ms

Digging into whireshark capture shows that proxy is responding well to http requests but 1password says that it can't connect to internet.

CONNECT my.1password.com:443 HTTP/1.1
Proxy-Authorization: NTLM "obfuscated password"
Host: my.1password.com

HTTP/1.1 407 Proxy Authentication Required
Mime-Version: 1.0
Date: Thu, 09 Aug 2018 10:45:36 CEST
[removed]
Proxy-Authenticate: NTLM [removed]
Connection: keep-alive
Proxy-Connection: keep-alive
Content-Length: 0

CONNECT my.1password.com:443 HTTP/1.1
Proxy-Authorization: NTLM

[removed]

HTTP/1.1 200 Connection established

Thank you for your help


1Password Version: 7.2.576
Extension Version: 4.7.3.1
OS Version: Windows 7
Sync Type: Not Provided

Comments

  • Hi @alimdi,

    Thanks for writing in. I've edited your post to remove all the excessive data including your proxy address. This is a public support forum, please don't include logs in your posts here. Always send them to our email via support+windows@1Password.com.

    Technically, we don't support NTLM-based proxy authentication at the moment.

    According to your report, it said it can't connect to the proxy server, not that it can't connect to the internet.

    We'd love to see your full logs to see the entire path of the network thread. Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

This discussion has been closed.