migration from 1password 6 to 7 - missing data

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jgm04
jgm04
Community Member
in Mac

Dears, i've migrated from 1password 6 for mac to 1password7 - missing about 150 passwords in the migration. followed the hints in the other common threads- but still not all my information got transferred, and ended up duplicating the logins.

Now been subscribing for 2 months on 1password7 and cannot stop accessing 1password6 as vital logins are missing.

These are critical information and why i wanted to keep using 1password but migration process is not working.

thanks for your help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Lars
    Lars
    1Password Alumni
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    @jgm04 - I'm sorry for the trouble! It sounds like some things need cleaning up. For one thing, you should definitely not be running version 6 and version 7 side by side. Since you are, though, to get a better idea of what's where on your 1Password setup, I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

    [#PCA-43356-366]

    This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

    For anyone else reading, please note: this ID is for @jgm04 only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: PCA-43356-366

  • jgm04
    jgm04
    Community Member
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    Dear Lars, just run and sent as requested. thanks for your help. jgm

  • Lars
    Lars
    1Password Alumni
    Options

    @jgm04 - yep, replied there via email. Let's keep the conversation going there, if you don't mind, instead of trying to keep track of two places at once. Thanks! :)

This discussion has been closed.