I want to convert my account from `family` to `personal`.

edited August 2018 in Purchasing

There is no one in family using 1password except me, so I am planning to change my account to personal one.
But I forgot to check the auto-bill, and the auto-bill was paid about 10 minutes ago, which is why I am posting this question.

I want to change my account to personal one, with 1-year purchase.
How should I do? :(

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • BenBen AWS Team

    Team Member

    Hi @jinux_go,

    Thanks for taking the time to reach out. As this is a public forum we're able to provide general instructions but we're unable to help with account specific issues. Any changes to an account require verification of your email address. As such I'd request that you please reach out to our sales team directly via email about this situation. They can be reached at [email protected]. When you email them you'll get a support ID back automatically. Please post that ID here so we can be sure your ticket gets in front of the appropriate eyes.

    Thank you and my apologies for the inconvenience.


  • Thank you @Ben
    Here is my support ID! #LHB-17878-847
    Should I continue the support session from email? Or here?

  • BenBen AWS Team

    Team Member

    Email, please. :) We'll be in touch soon. :+1:


    ref: LHB-17878-847

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