I have an iPhone 6s, in your security settings there is no touch ID enable.

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Tyler55
Tyler55
Community Member
edited August 2018 in iOS

6s no settings security no Touch ID enable. How do I turn on touch ID. Thank you


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search: I have aiPhone 6s in your sitting security there is no touch ID enable.

Comments

  • Ben
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    Hi @Tyler55

    I'd be happy to help with that. Could you please tell me:

    1. What version of 1Password do you have installed?
    2. What options do you see in 1Password > Settings > Security? Can you post a screenshot?

    ▷ How to take a screenshot

    Ben

  • Tyler55
    Tyler55
    Community Member
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    Ver7.1.1 no sitting on iPhone 6s on my iPad yes have the sitting for Touch ID work great.

  • Tyler55
    Tyler55
    Community Member
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    Ver 7.1.1 My iPhone 6s no setting for Touch ID. ON MY IPad yes have the setting it work great.

  • Ben
    Ben
    edited August 2018
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    Okay, version 7.1. What options do you see in 1Password > Settings > Security on the iPhone? Can you please post a screenshot of that screen?

    Ben

  • Tyler55
    Tyler55
    Community Member
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    Try to upload it fail, screenshot will not upload.

  • Ben
    Options

    I’m sorry to hear that. Could you please email it to us at support+forum@1password.com? When you do you’ll get a support ID back. Please post that ID here.

    Thanks.

    Ben

  • Tyler55
    Tyler55
    Community Member
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    I delete the app and reinstall had to set up a touch ID is not there. And re-sync my passwords.

  • Tyler55
    Tyler55
    Community Member
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    Couldn’t upload the screenshot. It fail

  • Tyler55
    Tyler55
    Community Member
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    I have purchased version two from y’all for years ago, I purchased from the Apple store years ago, now I have to buy a prescription service wow My phone automatically updated version seven do I have to pay a prescription service, and why.

  • Ben
    Options

    @Tyler55

    Could you please email the screenshot to us at support+forum@1password.com and then when you get a support ID post it here? Also: you do have Touch ID set up to unlock the phone, correct?

    Ben

This discussion has been closed.