Wrong advertisement for the PRO version on iOS

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Romone
Romone
Community Member
in iOS

Hi 1Password team,

I bought the Pro version on iOS 10 days ago for the possibility to share vaults amongst my family. But I just found out that it's not possible to create new vaults even with the pro version... I read on the forum that it had to be done on the mac app.
Ok.
Opened the mac app, but still can't find anything about adding a new vault.
Honestly your advertisement on the pro version is a bit dodgy:

You clearly state that we can use multiple vaults, but correct me if I'm wrong, it's only possible if you have access to an admin console. And that's possible only if you subscribe to a 1Password account => So please remove that part or clearly explain it.

Also if I'm wrong, please do something about that. I'm still unable to create a vault after 2 hours!!!
The UX here is really bad.
What you should do is leave the possibility for the user to add a new vault (in the mac app), and if he had to pay/subscribe something, tell him at this stage! Don't hide the feature until he had paid, this is non-sens.

Cheers,
Romain

1Password Version: 7
Extension Version: Not Provided
OS Version: 10.13.1
Sync Type: iCloud

Comments

  • Ben
    Ben
    Options

    Hi @Romain

    File > New Vault in 1Password for Mac should do it. Are you not seeing that option?

    Ben

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