Items not syncing to 1Password.com [Check for Primary vault; not part of 1Password membership]

SystemSystem

Team Member
edited September 2018 in iOS
This discussion was created from comments split from: Sync not working from iOS -> Windows/Mac.

Comments

  • I have a quite same problem in my iPhone 6 and iPad Air 2 on iOS 12.

  • BenBen AWS Team

    Team Member

    Hi @m9p3575

    Could you please let me know which version of 1Password you’re running on each device? Also, please try this:

    • Add a Secure Note item titled “Test from iPhone 6” on the iPhone
    • Add a Secure Note item titled “Test from iPad Air 2” on the iPad
    • Log in at https://my.1password.com using a web browser
    • Check and see if either/both of the Secure Note items you created in the steps above appear there.

    Thanks!

    Ben

  • None of iPhone and iPad Secure Note items appear.

  • BenBen AWS Team

    Team Member

    If you look in 1Password > Settings > Vaults do you see a vault called “Primary” listed? Also: could you please let me know which version of 1Password you’re running on each device?

    Ben

  • 'Primary' listed in iCloud. Version 7.2 on iPhone 6 and iPad Air 2.

  • BenBen AWS Team

    Team Member

    That’d be the problem then (the Primary vault). Primary is a standalone vault that isn’t tied to your membership. Nothing saved there will ever show up on 1Password.com. If you’re using a membership it should be deleted. Please move any items you’d like to keep that don’t already exist at my.1password.com / in membership vaults from the Primary vault and then delete that vault:

    https://support.1password.com/migrate-1password-account/#to-move-your-data-manually

    I hope that helps!

    Ben

  • Thanks for your advice! I have a success:-)

  • BenBen AWS Team

    Team Member

    Excellent. Thanks for the update. Glad to hear that worked out. :+1:

    Ben

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