1Password for Windows desktop has stop to process

Hello,
I have a error when I start 1password (the extension and the software) "1password for Windows desktop has stop to process"
(I don't know really what is it in English cause my windows is in French)
Screen : https://imgur.com/oqsRZ68

Thanks you for your help


1Password Version: last
Extension Version: last
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @DEDHACKS,

    Thanks for reporting this. Did this start happening recently or did you install 1Password for the first time on that PC?

    Can you email us your 1Password crash report, it may give us an idea as to what's going on. Here's how: https://support.1password.com/cs/windows-crash-report/

    Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • Hi, @MikeT
    Thanks for your answer but I has contact 1password the 26/09/18 but I didn't receive any answer.
    What can I do ?
    thanks you

  • MikeTMikeT Agile Samurai

    Team Member

    I've found your email and will reply there soon.

    ref: WUI-76771-678

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