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I can not log in with 1password7 for Mac and add an account.

tyakkibachico
tyakkibachico
Community Member

Hello.

I have used 1password before and purchased 1password7 for Mac this time but I can not log in with 1password7 for Mac and add an account.

The thing I tried is below.

① I started 1 password 7 for Mac and input a master password, but I get an error. (Because you did not add the previous 1password account to 1password7 for Mac?

② Login to 1 password on the Web version → Do you want to add an account to 1 password for Mac? So I was asked Master password by OK → 1password for Mac → I can not log in (you can log in to the web version)

③ 1password for Mac → License → Buy now → already have a membership? Sign in → scan setup code → Read setup code of iPhone → input screen such as sign in address → sign in address (https://my.1password.com) , Mail address → secret key → error icon screen appears but details are not displayed

④ Password for Mac → License → Buy now → already have a membership? Sign in → enter account detail manually → entry screen for sign in address → sign in address (https://my.1password.com), email address → private key → The error icon screen appears but the details are not displayed

⑤ 1password for Mac → License → Add license → Select file "_ _-Mac.onepassword 7-license-mac" downloaded from email → No response

⑥ 1password for Mac → settings → account → I can not press "+" and I can not add account

What should I do? By the way, "Environment setting" is grayed out and can not be selected.

Thank you.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Hey @tyakkibachico, I'm so sorry to hear about the trouble adding your account to 1Password 7 for Mac!

    When you try to sign in, what error message do you see?

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