1Password frequently freezes on Mojave

Hi @jpotisch

I wish I could say that this is a known issue and that a fix is coming but I'm not aware of any such issue. 1Password is running smoothly on Mojave for me. When one of these freezes happens please open the Activity Monitor app. You can find it using Spotlight. Click on 1Password in the list. After selecting the application in the process list, click on the Sample Process button in the toolbar. Please note: 1Password must be frozen when clicking this button in order for it to gather any helpful information. In Activity Monitor, once the sample is complete, click on the Save button in the top right-hand corner of the Sample window. Save the resulting file and attach it to an email to support+forum@1password.com along with a diagnostic report:

Sending Diagnostics Reports (Mac)

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/97242
• Your forum username: jpotisch

That way I can "connect the dots" when I see your sample and diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once I see the diagnostics I'll be able to better assist you. Thanks very much!

Ben

@jpotisch - thanks, one of us will be with you as quickly as possible. :) :+1:

@jpotisch - no, not yet -- I'm going to try moving this one along today. Thanks for your patience.

@ChiliPalmer - if you're not opposed to the idea of beta software, I'd suggest downloading 7.2.2.BETA-4 and giving that a go. It's got a fix for the number one issue like this we've seen -- actually more like the only one. The next stable release (7.2.2 official) will have this fix as well, so you could just wait for it, but if you're eager to get your hands on this, just download from that link, Quit 1Password and the Mini by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu) and then run the installer. Let us know what you discover!

@HKBurke - you should be using 4.7.3.90 extension, available from our Firefox Extension page, not 1Password X, if you're planning to use it with the local 1Password 7 for Mac. The two extensions are very different:

• 1Password X is our browser-only extension that works only with 1password.com accounts. If you have a 1password.com account and NO standalone vaults, this might be your go-to extension, especially if you're using an OS we don't have a native client for (such as Linux).
• 4.7.3.90 is our extension that's designed to accompany 1Password 7 for Mac on the Mac. You install it as a regular extension in Firefox, and it integrates with the desktop 1Password 7 for Mac app -- and cannot function without it.

You're welcome to use 1Password X in Firefox if you wish...but if you do that, it will not work hand-in-glove with 1Password 7 for Mac, which is what I assume you want to do, given that you have 1Password 7 for Mac installed. I'd suggest you delete 1Password X for now and install 4.7.3.90. Let me know how that goes for you.