To protect your privacy: email us with billing or account questions instead of posting here.

"An individual account with this email address already exists" [must be handled by email]

Options
System
System
in Memberships
This discussion was created from comments split from: Converting from family to individual : Account already exist.

Comments

  • bobdesimone
    bobdesimone
    Community Member
    Options

    I believe I have a similar problem, please contact me via email. thanks

  • Ben
    Ben
    edited October 2018
    Options

    Hi @bobdesimone

    I see you also emailed us about these issues. I apologize we have not been able to respond to that email yet. We're currently receiving a very high volume of inquiries and requests, and so it has been taking significantly longer than normal to get back to everyone. Our team will be in touch with you via email as soon as they can. For the future please avoid contacting us via multiple channels about the same issues -- doing so causes a duplication of efforts which slows down support for everyone, including you.

    Thanks.

    Ben

    ref: VER-14691-837

This discussion has been closed.