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Windows 7 SP1: 1Password 7.2.581.0 crashes upon launch

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DC1Password
DC1Password
Community Member
in 1Password 7 for Windows

I am trying to switch over my data your 1Password subscription service. So I have installed the current 1Password (7.2.581.0) on two separate Windows 7 workstations (windows 7 Ultimate, Service Pack 1). On both workstations, 1Password crashes upon startup.

I emailed your 1Password "support" but never received a response.

Below is the Application Error in the Event viewer.

Log Name: Application
Source: Application Error
Date: 10/30/2018 9:18:52 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DC-E6430
Description:
Faulting application name: 1Password.exe, version: 7.2.581.0, time stamp: 0x5bb034fc
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24231, time stamp: 0x5b6db2d4
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x664
Faulting application start time: 0x01d47063dc0bee4b
Faulting application path: C:\Users\dennis\AppData\Local\1password\app\7\1Password.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 1b672982-dc57-11e8-9cd5-005056c00008
Event Xml:



1000
2
100
0x80000000000000

730322
Application
DC-E6430



1Password.exe
7.2.581.0
5bb034fc
KERNELBASE.dll
6.1.7601.24231
5b6db2d4
e0434352
0000c54f
664
01d47063dc0bee4b
C:\Users\dennis\AppData\Local\1password\app\7\1Password.exe
C:\Windows\syswow64\KERNELBASE.dll
1b672982-dc57-11e8-9cd5-005056c00008

1Password Version: 7.2.581.0
Extension Version: Not Provided
OS Version: Windows 7 Ultimate, SP1
Sync Type: 1Password Subscription

Comments

  • MikeT
    MikeT
    Options

    Hi @DC1Password,

    Thanks for reporting this.

    Since you're using Windows 7, the first thing to check is to make sure you have .NET 4.6.1 or later installed. 1Password does require it but for some reasons on certain machines with Windows 7, Windows doesn't let you know that .NET needs to be installed or updated.

    Can you try downloading the latest .NET 4.7.2 from here, install it, reboot your computer, check for all Windows Updates including optional updates to make sure all .NET updates are installed, and then reinstall 1Password, it should work now.

  • DC1Password
    DC1Password
    Community Member
    Options

    .net 4.7.2 resolved the issue. I must have missed that pre-requisite. You almost lost a long time customer over that issue.
    Thanks.

  • DC1Password
    DC1Password
    Community Member
    Options

    Not sure why you don't support windows default web browser IE with your current version. Doesn't really make sense to me.

  • MikeT
    MikeT
    Options

    Hi @DC1Password,

    We don't support it because IE doesn't have the modern security APIs that all modern browsers have including Microsoft Edge on Windows 10. In order to provide support for IE, we would have to build a brand new (older and binary-based) plugin from the ground up for 1Password 7. It is not something we can do right now but we may reconsider in the future.

    We do support Microsoft Edge on Windows 10, mainly because it supports the same technologies that all other modern browsers have.

This discussion has been closed.