A friend of mine is wanting to covert her existing 1Password account. She has v6.8.8 running on a Mac and the 1Password App on her iPhone 10S. She pays $4.37/month through the Mac App Store.
We are going to update her Mac to Mojave today so we can get v7 on there.
Next, she can log into her 1Password account via 1Password.com and we see her items in there. However, her iPhone app is empty even though the account is listed under Settings > 1Password Accounts. What could be wrong? We have deleted the iOS app and reinstalled with the same result.
What does she need to do to go from the MAS account to a Families account?
1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: Not Provided