To protect your privacy: email us with billing or account questions instead of posting here.

Forgetting password

freddy0511
freddy0511
Community Member

Dear 1 password,
After the system updated version, the Touch ID function couldn’t be used and also forget my Master password.
I would like to use the Touch ID function for my access again. Please let me know how can I do?
Thanks you

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @freddy0511: (Un)fortunately AgileBits has neither access to your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in the guide Anap suggested as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.

This discussion has been closed.