having the same issue, did you resolve this?
Thanks for writing in.
Not yet, we haven't received the information back yet but we're working on it.
Are you using Edge and Windows 1803 by any chance? We are narrowing it down to a problem with the way Edge starts upon reboots, which can start 1Password as well, this sometime causes the crash.
Nope I'm having issues with the desktop app not opening on 1803.
I have resorted to using 1password x on chrome.
I've split your posts into its own thread, so we can figure this out as the crashes are not widespread and they're often unique to user's system configuration.
Please email us your crash reports; reproduce the issue and then use this guide to grab the crash report: https://support.1password.com/cs/windows-crash-report/
Email it to us at [email protected]. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.
Let us know here when you've sent it, so we can confirm we got the email.
Faulting application name: 1Password.exe, version: 7.0.558.0, time stamp: 0x5b0ae042
Faulting module name: KERNELBASE.dll, version: 10.0.17134.319, time stamp: 0x5ea0e53d
Exception code: 0xe0434352
Fault offset: 0x001117d2
Faulting process ID: 0x4aa8
Faulting application start time: 0x01d47b8ebd8d4693
Faulting application path: C:\Users\Mathew\AppData\Local\1password\app\7\1Password.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 9aff09d2-a785-43b0-ade0-a118d05c8ec1
Faulting package full name:
Faulting package-relative application ID:
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
at System.Runtime.InteropServices.ComTypes.IConnectionPoint.Advise(System.Object, Int32 ByRef)
Exception Info: System.AggregateException
at AgileBits.OnePassword.App.b__11_1(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
at System.EventHandler`1[[System.__Canon, mscorlib, Version=188.8.131.52, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
at System.Threading.Tasks.TaskScheduler.PublishUnobservedTaskException(System.Object, System.Threading.Tasks.UnobservedTaskExceptionEventArgs)
That looks like some of your Windows services are disabled or crashing.
Network Location Awareness
Network List Service
Background Intelligent Transfer Service
I have just sent the details to support.
Please read my reply above your last reply, you may have missed it.
All working now, many thanks
Not sure why they were disabled...
@matspeed: On Mike's behalf, your'e most welcome. We're not sure why these settings end up disabled either. Mike may have smarter thoughts than I, but from what I've heard from others, it seems to coincide with Windows updates, but otherwise be entirely random. Some updates are fine, others inexplicably change these settings. At this point, I'm just grateful Mike tracked it down a while back so we're able to help folks fix it. Otherwise my job would be much harder.