Installed Firefox add on, never prompted for auth. Button doesn't work

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coreyadam
coreyadam
Community Member
in 1Password in the Browser

Installed Firefox addon and never prompted me for authentication. It did nothing but button appeared in toolbar.
I click on 1password button and just sends me to moz-extension://56056eee-dd99-4c91-8fb0-ff0caa3e0411/app/app.html#/page/welcome. Page is blank

1Password Version: 7.2.581
Extension Version: 1.12.2
OS Version: Windows 7
Sync Type: Not Provided
Referrer: forum-search:Firefox add on problem, not prompting for authentication

Comments

  • dalton
    dalton
    Options

    Hey, @coreyadam, thanks for reaching out to us about this. Did you install 1Password X while in a private window or have either of the following preference enabled, by chance?

    • Never remember history
    • Always use private browsing mode

    If so, you'll need to disable private browsing mode as 1Password X doesn't currently function properly while Firefox is in that state.

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