Convert from individual to family plan

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pharmd2012
pharmd2012
Community Member
in Families

Hello, how do I convert my paid 1 year individual plan to a family plan?

I also email about this. The support ID is #RZA-48674-173.

Thank you.

1Password Version: 7.2.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • chickenlips77
    chickenlips77
    Community Member
    Options

    Hoping for an answer to this too. I currently subscribe to the individual plan, will the difference in price just be added or am I refunded the remaining cost and charged for a new family plan?

    Thanks

  • Ben
    Ben
    Options

    Hi folks,

    If you are subscribed directly through us please use the "invite people" link in the sidebar at https://my.1password.com/
    If you are not subscribed directly (i.e. if your subscription is managed by Apple) you'll need assistance from our sales team. They are accessible at sales@1password.com. When you email them please use the email address associated with your 1Password account. You'll get an auto-reply from BitBot with a support ID. Please post that here.

    It is currently taking our sales team a few days to get to everyone's emails, so I apologize for the delay. @pharmd2012 I see you already emailed us. I'll get that email in front of the correct people and they'll be in touch as soon as they can.

    Thanks.

    Ben

  • pharmd2012
    pharmd2012
    Community Member
    Options

    Thank you, @Ben I did subscribe through Apple.

    My support ID is: RZA-48674-173

    Thank you.

  • Ben
    Ben
    Options

    Yep; already made sure our sales team had it on their list. Thanks. :)

    Ben

This discussion has been closed.