problem with 1password apple app store subscription

I am being charged US$3.99 by Apple for a monthly subscription but my account is showing up as frozen. I'm not sure how to fix this. Any advice? Thanks!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @mole_unit

    I'm sorry to hear about the trouble. We'd be happy to help. Please reach out to us from the email address associated with your 1Password membership to [email protected]. When you email in you'll get a support ID from BitBot. Please post that ID here.

    Thanks!

    Ben

  • Hi Ben -- thanks for the note. The support ID is #KLB-28113-972.

    -Toby

  • BenBen AWS Team

    Team Member

    Thanks Toby. We'll be in touch via email soon.

    Ben

    ref: KLB-28113-972

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