After Update to latest Win 7.2.518 all Logins show Loading...

After updating from version 6 to 7 all the items show Loading.. with generic icons. Was working before and Laptop is connected to the internet with 1Password showing family account is signed in.

1Password Version: 7.2.518
Extension Version: Not Provided
OS Version: Win 10
Sync Type: Not Provided


  • GregGreg

    Team Member

    Hi @jaypri,

    Thank you for getting in touch! We had similar reports before, so could you please try to do the following:

    1) Terminate 1Password 7 if it is running by right-clicking on its icon in the notification tray area to select “Exit”.
    2) Click on the start menu and search for services.msc, it should return services. Open it.
    3) Look for a service called CNG Key Isolation and start it:

    4) After that, open 1Password and check if the issue remains.

    Thanks in advance!


  • It was started so did a restart. Working now, Thanks!

  • bundtkatebundtkate

    Team Member

    @jaypri: Glad to hear it and on Greg's behalf you are most welcome. Enjoy and if there's anything else we can do to help, you know where to find us. :chuffed:

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