Changing Email in 1Password7

I am a long time user and had a licence for all previous versions. I upgraded to 1Password7 and it works fine .
I need to change my primary email address . I have gone through the process and received the token but the "change email address" button is still greyed out.
Can you help please.

1Password Version: 7
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Hello @ginstwin,

    I wasn't able to find a 1Password account attached to your email address. You said you've had licenses for our previous versions, but you have a subscription now?

    Would you mind creating a support ticket providing the email address that the account is attached to? You can create a support ticket here:

    Once you've created the ticket please reply here with the TICKET ID, and we'll follow up with you.

  • ginstwinginstwin
    edited December 2018

    Thanks very much. I have sent a support ticket as requested.TicketID is #TFE-27416-681

  • Thanks, I'll follow up with you there.

This discussion has been closed.