Cannot switch to individual account
Hi, I recently commenced a trial of a 1password family account, but have decided that an individual account would suit me better. I tried to switch to an individual account but when I opted for the individual account option, the following message appeared:
"Failed to switch to individual account.
An individual account with this email address already exists."
Prior to the present trial I have never previously held a 1password account of any kind so I'm very confused about this message. When I installed 1password, I did this by installing the family account first via the 1password website on my personal computer and then I installed the 1password App on my iPhone. The version of 1password that I'm using is 7.2.2.
I'd really like to continue my trial of 1password with just a single individual account. Can you please help?
1Password Version: 7.2.2
Extension Version: Not Provided
OS Version: OS High Sierra 10.13.6
Sync Type: Not Provided
Comments
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What Anap outlined does indeed sound like the situation. So that we can confirm (or deny) and assist going forward please reach out to us via email at
sales@1password.comfrom the email address associated with your 1Password account. When you do so you'll get a support ID back from BitBot. Please post that ID here so that we can assist. Thank you.Ben
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Hello,
I am having this same issue. I'm currently in my trial period with a family account but would like to continue with a individual account. Please advise.
Thank you!
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Hi @britdavis
Please see the instructions I posted above:
https://discussions.agilebits.com/discussion/comment/476632/#Comment_476632Once you post your support ID here we'll be able to better assist. Thanks!
Ben
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ID is [#HKN-82756-234]
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Hi Ben,
Following up on assistance required to change to an individual account. ID number as requested is above.
Thank you,
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Thanks @britdavis, we'll follow up over email!
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