incoming call display lag on iphone 6s

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lstk
lstk
Community Member
in iOS

hi! been experiencing a weird display lag on incoming calls on iphone 6s with latest ios 12.1.1. and after trying everything including many clean installs i also tried removing 1password and the problem seems to have faded...? has anyone else experienced this? basically i get a glitch when i have an incoming call - phone rings but it takes a second or two for the actuall call screen to appear... can 1password be the cause of this? ALSO - when installing 1password for the first time it crashes... thanks c

1Password Version: 7.2.4
Extension Version: Not Provided
OS Version: ios 12.1.1.
Sync Type: Not Provided

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  • Ben
    Ben
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    Hi @lstk

    I can't say I've seen that myself. I'm also at a loss for how 1Password could be at all involved in the delay, as we don't have any integration into the Phone app and aren't involved in the call making / receiving process at all. Could you please send us the crash logs so we can dig deeper? If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:

    1Password 7 for iOS - iTunes App Store

    If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/99366
    as well as your forum handle.

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Ben

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