Trying to help my MIL sign in.

Greetings! My mother in law has purchased a membership to 1Password. She is unable to sign in and has enlisted me to help. I have her email, support key and master password but it's telling me it's incorrect. She has asked for help via email, to no avail. Can someone help me help her? Thanks!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • brentybrenty

    Team Member

    @aladrya: Thanks for reaching out. I’m sorry for the trouble! We can't discuss an account with anyone but the registered owner, but if you'll give me the Support ID for the email I'll be happy to look into it.

  • Hi Brenty! Thanks for replying! Her Support ID is #ZFL-91685-427. Please let me know if there's anything else you need.

  • brentybrenty

    Team Member

    @aladrya: Thanks! It looks like Cecelia already replied over a month ago, but I'll follow up in case there's anything I can do to help. :)

    ref: ZFL-91685-427

  • @brenty: much, MUCH appreciated. :)

  • brentybrenty

    Team Member

    Any time. :chuffed: :+1:

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