Bought Annual Membership in Mac App Store, now my account is frozen after my "30-day free trial"

I successfully migrated from a 1PW6 License to a 1PW7 Subscription for my Mac. I purchased the subscription from the App Store. Now I get the message my account has been frozen because my 30-day free trial has expired. This is getting unbelievably frustrating!


1Password Version: 7.2.4
Extension Version: 7.2.4
OS Version: macOS Mojave 10.14.2
Sync Type: WLAN Server

Comments

  • BenBen AWS Team

    Team Member

    Hi @Brian_Davis

    I'm very sorry for the trouble. I'm confident we can get this sorted out for you. We're aware his can unfortunately happen if you sign up for a subscription through Apple before creating your account. To get the issue sorted out please send us an email from the email address your 1Password account is registered to and attach a copy of your receipt from Apple to [email protected]. When you email in you'll get a support ID back. Please post that ID here so we can follow up.

    Thank you, and again apologies for the trouble.

    Ben

  • @Ben I'm feeling foolish... I can see an Apple receipt for downloading the 1PW7 app, but it shows $0.00
    I can't find any other proof I paid the annual subscription. I have just gone into my account and paid the annual subscription, and my account has been thawed. Apologies for taking up your time.

  • BenBen AWS Team

    Team Member

    No worries. Indeed the app itself is free to download, so that would explain the $0 purchase for that. Happy new year. :+1:

    Ben

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