Why won't 1Password for IOS version 6.9.1 show items in my vault?

Sync Service. Dropbox
Current sync method. Dropbox. /1Password/1Password.agilekeychain
Last sync. 6 minutes ago
Items. 208
User Agent. 1Browser

From the above info, it seems to me that when I open 1Password, it should show my logins, but all it shows is a New login box. What have I done wrong?

Do you ever provide phone support? I recently purchased an account. Now I'm thinking I should have stuck with what was working before.

1Password Version: 6.9.1
Extension Version: Not Provided
OS Version: IOS 10.3.3
Sync Type: Dropbox


  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @mjquinn! I'm sorry for the trouble. Based on what you wrote, you certainly should be seeing some data in 1Password for iOS, but I'm unclear what you mean by "New login box." Can you perhaps take a screenshot of what you’re seeing? (for the record, no, we don't offer telephone support for 1Password as we find it leaves no record of what was discussed, what problems there were, what solutions attempted, what worked (or didn't), etc. There's nothing for either us or the customer to refer back to in the future if similar issues occur, etc. Let's fix what's going on with your current data before we worry about what might be going on with a 1password.com account.

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