I have 1Password on my MacOS and iOS devices. I have a family subscription.
Within the past two weeks, I both accepted an update to 7.2.4 for Mac, and deleted the duplicate vault situation I had after going from an app purchase to a family subscription (discussed and resolved here: https://discussions.agilebits.com/discussion/comment/480374) - essentially I had both the "primary" vault on my machine and the "personal" vault under the family account. So I managed to consolidate them and delete the "primary" on my machine as suggested, about 12/16 or so.
When moving from the "primary" vault to the "personal" vault, I had two different Master Passwords on them - let's call them MP1 and MP2. In deleting "primary," now I had to use MP2 which was longer and harder to type. So after switching to "personal," I changed its Master Password, from MP2 to MP1.
On 12/23, I handed my MacBook (let's call it M1) over to Apple for a keyboard replacement, and switched to using my partner's Macbook (M2) for the week. I have a profile set up there, and with my documents and desktop in iCloud, it was a pretty painless transition. Further detail: M1 has Touch ID while M2 does not.
Under my family 1Password account, I have logins for myself (U1) and my partner (U2). So M2 had 1Password already installed. Under my profile on M2, it was just a matter of logging in by typing my Master Password (MP1). No problem.
Now, when I did so, 1Password unlocked, but it also gave me a "sign-in error" warning, saying "we're having trouble logging into your account, please make sure your Secret Key and password are filled in correctly." But this warning did not have anything filled in for the Master Password, so I typed MP1 again. This resulted in a "wrong password" error. However, if I just dismissed the warning, I could still use 1Password with no trouble.
Meanwhile, I started getting the same issue with 1Password on my iPhone. I have Touch ID enabled, so I can log in without a problem. However after unlocking with TouchID, I get the same "sign-in error" warning:
And yet I can use my 1Password app as normal.
Where this becomes a problem is when I got M1 back. In order to re-enable Touch ID, I am supposed to enter my Master Password (MP1). So I typed it... but it doesn't work. **This is the identical password to what I was typing on M2, but it is being rejected when I try to log in on M1, and also on iOS. **
I have tried:
MP1 (and multiple variations)
MP2 (and multiple variations)
I have typed MP1 and variations, and MP2 and variations, into a text editor so I could systematically copy/paste them one by one into the login field. No dice.
I cannot change the Master Password via my iPhone because I do not have a current Master Password that it will accept, even though I'm logged in with TouchID.
I have asked my partner to log into our family account to see if he could do recovery for me, but apparently I did not have him set up with admin privileges (I don't recall being asked about it when I created the account and his invitation - the recovery page says to make sure at least one other person has admin privileges, but it would have been nice to have a prompt to set a second admin BEFORE I needed it!).
I would like to export my data before I get locked out of my iPhone app via Touch ID, but there is no instruction on how to do so for iOS at the "export your data" page: https://support.1password.com/export/
I am baffled as to why I can log in on M2 with MP1, but M1 and my iPhone are both rejecting it. I am also baffled as to why MP2, and any and all variations I might possibly have used to MP1 or MP2 are not working. I am also stuck about what to do next.
I hope that's a clear enough walk-through of the issue, given the various machines, devices, accounts, and passwords involved.
1Password Version: 7.2.4
Extension Version: 18.104.22.168
OS Version: OSX 10.14.1
Sync Type: Not Provided