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Not able to convert from family account to individual account

aidenng87
aidenng87
Community Member

Tried to convert to individual account however there is an error stating that an individual account has been registered with my email.

Not sure if I accidentally create it previously but is there a way to change my current account to individual as my family does not need it.

Thanks


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Hi @aidenng87

    I see you've also emailed us about this issue. I'll do everything I can to be sure someone from our team replies to you via email today. Thanks!

    Ben

    ref: GQL-21261-442

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