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Just got charged again but need to cancel and refund please?

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tmcasper
tmcasper
Community Member
in Memberships

Hi, I just got charged 35.88 and I do NOT want service, and thought I had cancelled or not signed up for recurring billing? I can't get into my account because I don't have a 'secret key' and I don't have the software installed and would like to not have to install it again. Please help, thanks. My name is Tom Casper.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @tmcasper

    I'm sorry for the trouble. Our sales team can help with that. Please email them at sales@1password.com. When you email in you'll get a support ID back from BitBot. Please post that ID here.

    Thanks.

    Ben

  • tmcasper
    tmcasper
    Community Member
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    Thanks Ben!

  • Ben
    Ben
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    Sure thing. Don't forget to post your support ID here so we can follow up. :)

    Ben

  • tmcasper
    tmcasper
    Community Member
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    Here is the support ID, @Ben. #HUF-97711-279. Thanks for your time!

  • Lars
    Lars
    1Password Alumni
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    @tmcasper - great! Looks like my colleague Andrew is already assisting you; let's keep the conversation going via email. :)

    ref: HUF-97711-279

This discussion has been closed.