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1Password Windows 10 Crash

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SuperrUserr
SuperrUserr
Community Member
edited January 2019 in 1Password 7 for Windows

1Password has been installed multiple times, computer restarted each time, windows update states up to date.

Any ideas on how to get the Application to run properly?

Crash Report Below:

Log Name: Application
Source: Application Error
Date: 1/7/2019 10:47:23 AM
Event ID: 1005
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: TAKENOUT
Description:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program 1Password for Windows desktop because of this error.

Program: 1Password for Windows desktop
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0
Event Xml:
1005</EventID
2</Level
100</Task
0x80000000000000</Keywords
9396</EventRecordID
Application</Channel
TAKENOUT</Computer
1Password for Windows desktop
00000000</Data
0</Data
</EventData

</Event

1Password Version: 7.2.617
Extension Version: Not Provided
OS Version: Windows 10 Pro
Sync Type: Not Provided

Comments

  • bundtkate
    bundtkate
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    Hello, @SuperrUserr! Is this the first time you've installed 1Password on this PC, or was 1Password working fine on your PC previously? Since Windows doesn't specify which file it isn't able to access here, this will help narrow down what might be going wrong. Thanks! :chuffed:

  • SuperrUserr
    SuperrUserr
    Community Member
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    This may be the 3rd install. The initial install started to crash which prompted the other installs. Should I remove all 1Password components and install? Or are you suggesting something else?

  • bundtkate
    bundtkate
    Options

    Thanks, @SuperrUserr. I am going to suggest first doing a clean install to see if that helps. This just includes a few extra steps to tidy up:

    1. Choose 1Password > Exit and uninstall 1Password (or, in your case, go ahead and let it crash – we just don't want it running).
    2. Open Start, type %LOCALAPPDATA%\1password to search, then press enter.
    3. In this folder, you'll see an app folder. Delete the app folder.
    4. Reinstall 1Password.

    Let me know if it's still crashing and with the same logs in Event Viewer or if this either gets rid of the crash or changes the logs you're seeing. :+1:

This discussion has been closed.