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Delete and restart account

elaakso
elaakso
Community Member
in Memberships

I created my account and have since upgraded my phone and computer. I don’t have my secret key. How do I get my account deleted so I can recreate my account?

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @elaakso! I'm sorry for the trouble! Unfortunately, if you have an individual account, then we will indeed need to start over if you don't have your Secret Key. If there's not much data in your account (or any data), then that's the easiest thing to do. I see you've asked this same exact question of our email support staff as well. For your privacy (as well as to avoid the potential confusion of carrying on the same conversation in multiple places with different people), let's keep the conversation going via email. One of us should be with you shortly there. Thanks! :)

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