Why am I at 1password flashback?

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JunXie
JunXie
Community Member
in iOS

When I enter the master password, I will get stuck in the interface.My device is IPhoneXR and IPad 6th.The system is IOS12.1.1.Buy the way, my English is awful.Do you have a customer service that speaks Chinese?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios12.1.1
Sync Type: Not Provided

Comments

  • JunXie
    JunXie
    Community Member
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    Do you have anybody can help me?I have already purchased annual subscription.

  • AlexHoffmann
    AlexHoffmann
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    Hey JunXie!

    Thanks for reaching out. Can you please describe the issue you're having in more detail. You can write in Chinese if you want to. 我懂汉语一点 ^^

    Cheers,

    Alex

  • JunXie
    JunXie
    Community Member
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    我有两台设备都出现了同样的问题，就是在我输入我的主密码以后，会卡顿在这个页面
    过一段时间就会闪退，如果可以我可以发一段视频给你来详细描述我的问题。

  • AlexHoffmann
    AlexHoffmann
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    Hi! 1Password should remember the last page in the app that you've used and not bring you back to the settings. Does this happen every time?

    你好！1Password应该记住应用程序中你使用过的最后一页，而不是返回设置。每次都这样吗？

  • JunXie
    JunXie
    Community Member
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    是的，每次都会出现这种问题，已经严重影响我的使用。进入这个页面之后就会卡住，然后做不了任何事情。
    我已经做过的解决方法有：卸载重装、重启设备、更新系统、恢复系统都没有任何帮助，所以我只能求助于你们来帮助我。

  • AlexHoffmann
    AlexHoffmann
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    感谢你提供此信息。我要和我们的软件开发人员谈谈这个问题。

    我请求你的耐心。

  • JunXie
    JunXie
    Community Member
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    Thanks for your help. 我期待你的回信。

  • AlexHoffmann
    AlexHoffmann
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    你好！我已经和我们的软件开发人员讨论过这个问题，我们只看到这个人在越狱iPhone上使用1password时的行为。这样可以吗？

  • JunXie
    JunXie
    Community Member
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    你好！我的所有设备并没有过越狱行为。而且这种现象发生在最近一个月，之前并没有过这种现象。

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