How, exactly, do I move data from 1Password 6 (Macintosh) to 1Password 7? Going Mad!

Hi @NickTennant

I’m sorry to hear about the trouble upgrading to v7. In the vast majority of cases the process is entirely painless and automatic. I’m sorry to hear it did not occur that way for you. In order to get an understanding of the situation I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/93927/
• Your forum username: NickTennant

That way we can "connect the dots" when we see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once we see the diagnostics we'll be able to better assist you. Thanks very much!

Ben

ref: RYB-57774-284

@janehowitt - I'm sorry for the trouble! As Ben says, this process usually works smoothly and painlessly. However, if you're having trouble, we'll need some additional information before we can get an idea of what might be wrong and how we might help you right it. Can you tell us:

1. What specific version of 1Password do you have installed (if more than one, let us know all versions, and whether they're from the Mac App Store or from us directly)
2. What specific version of macOS are you running?
3. What specific version of 1Password extension(s) are you using in your browser(s) (and which browsers)?
4. Are you a standalone user, or do you have a 1password.com membership/account? Or both?
5. What specific steps have you taken so far, and what's not working the way you expect?
6. Anything else you think might be important for us to know regarding the situation?

Thanks in advance, and remember not to post any personally-identifying information here in this public forum! :)

@janehowitt - don't panic. :)

The only thing to do with 1Password 6 left in my Applications folder is 1Password6.app.zip which, I suppose, is the original I downloaded. I suppose I could open it and relaunch 1Password 6, but it wouldn't have the data in, would it?

It would indeed have your data in it...unless you removed that data yourself from version 6 prior to this most-recent round of actions. But let's not do that just yet, there's a better way.

I have an annual subscription (Is that the same as a 1password.com membership? I am being REALLY dim today... Sorry...)

You're not being dim. A 1password.com membership is indeed paid for via subscription. :)

I do hope this is clear enough and not too discombobulating!! I apologise if I've repeated myself too much. I just hope you can help.

You have not, and I can. :)

Here's what I'd like you to do:

1. Open 1Password 7 for Mac (if it isn't already open) and unlock it with your Master Password (or Touch/Face ID).
2. Click File > Import. You'll see a window that looks like this:
   
3. Choose "1Password 6"
4. Another window will pop up, asking you where you'd like to import it into (should be obvious) and "Choose File" - by this, we mean where is the 1Password 6 data located? Click "Choose File", and another window will pop up. It will almost certainly not be in the directory we need it to be, so at the top of the window, you'll see the current directory, in a drop-down menu, like this:
   
5. Click that drop-down menu, and look down until you see the folder called "Library" that's right above your username (this image uses my own Mac username, aglars, yours will be different):
   
6. Inside, you'll see numerous folders. Double-click the one called Application Support, then inside that folder, double-click 1Password 4, then inside that, double-click Data.
7. Scroll down, and locate the file called OnePassword.sqlite -- and double-click that to begin the import process. You should see a window showing you the progress of importing your data.

Let me know how that goes for you, or if you run into any difficulties. :)

@janehowitt - awesome! I'm so glad you got it working. Thanks so much for the kind words, as well. And have fun organizing 1Password just the way you want it to be this weekend. Cheers! :) :+1: