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Cancelled membership - remaining balance

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madspooky
madspooky
Community Member
in Memberships

Hello.

I've cancelled my 1Password membership after buying a year and then switching to month to month. I figured I'd get reimbursed the yearly fee but apparently it just went on a gift card or on my account. I've cancelled my subscription but still have about $20ish in remaning balance.

Could I get this balance paid back to me since I will not longer be using this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @madspooky

    I'd recommend reaching out to our sales team at sales@1password.com from the email address associated with your account. They'd be able to best address this question for you. When you email in you'll receive a support ID back from BitBot. Please post that ID here so we can be sure your email has been routed appropriately which will help ensure you get an answer promptly.

    Thanks.

    Ben

  • madspooky
    madspooky
    Community Member
    Options

    Hello,

    Thank you for the follow up. My support ID is [#CTD-67635-235]

  • Ben
    Ben
    Options

    Great. Thank you. I'll make sure someone from the appropriate group gets in touch with you ASAP.

    Ben

    ref: CTD-67635-235

This discussion has been closed.