Lost my master password, reset needed
I lost my master password and I tried every method at the support page to recover it but no luck,
I would like to request my account to be reset. I already sent 2 emails to the support but no answer so far.
These are the support IDs: [#WXN-92784-439] and [#QJK-99821-326]
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hello @felipemorais_
I've responded to your first ticket. Please check your email. Hopefully we can get you back up and running soon!
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Managed to reset my account, thank you so much @jin_dhaliwal
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Glad I could help! :chuffed: :+1:
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I'm having this same problem - I've submitted multiple requests on the site, but have gotten zero response. I have no way to get into my account and need a reset. Help!
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Hi @hellomarko,
It appears my colleague Jacob has been in touch via email. Let's continue the conversation there. :+1:
Ben
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@Ben I don't have an email from anyone on your team.
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I'll resend Jacob's email right now. Please make sure
support@agilebits.comis in your contacts so our message doesn't end up caught in your spam filter. Please let me know ASAP if you still don't receive it.Ben
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I have a paid 1password7 membership, but my master password doesn't work. I have backed-up my password 7 data and believe that I am at the point that I need to delete and start over. Do I need to create an entirely new account and pay again? Please advise how to proceed. Thanks!
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Hi @p2themac
I'm sorry to hear you're having trouble with your Master Password. You can find instructions on dealing with that situation here:
FAQ: I'm locked out of my account (membership) / need to start over — 1Password Forum
Our billing team will be able to assist in moving any remaining credit from the old account to the new once you've deleted the old and established the new:
support+billing@1password.com
For the future I'd highly recommend printing your Emergency Kit, writing your Master Password in, and storing it someplace safe:Get to know your Emergency Kit
Thanks!
Ben
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Thanks @Ben, I have my master password, and it seems to have stopped working from a couple of years ago when I first set it up. I had a stand-alone version of the app at first, and used a simple code to unlock 1Password on various devices (iPhone & browser extensions), so hadn't had to use the master pass since then. I stored the master pass in 1Password, including my secret key. It used to work. It just seemed to stop. No idea why.
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Yes, I followed the delete instructions. I was able to restore from my backups after re-creating my new account with the same name & password. Thanks for the help.
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Can you please resend the link to delete my account so I can create a new vault using the same email? I just missed the 24hr window for the link activation (my fault) but interfacing with your team via email has been so spotty and I just need to get this done.
original ticket: [#MHX-53619-533]
new ticket: [#REG-92275-184]0 -
I'm sorry to hear you've been having trouble interfacing with our customer support team via email. You can actually have a deletion email sent without our interaction, using this link:
https://my.1password.com/support
Please let me know if that does not resolve the issue for you.
Ben
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Forgot my master password ..How to reset it.Kindly help
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Hi @shaikism! Welcome to the forum!
I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.
If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.
If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.
FAQ: I'm locked out of my account (membership) / need to start over — 1Password Forum.
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Thank you for response. No luck..Please delete my account..I will create a new one.
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Hold on Please..Do not delete my account..I got my secret key..Checking if it could help
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@shaikism, no worries. We can not delete your account from here. In order to do that, you would have to send us an email to support+forum@agilebits.com so we can avoid sharing your account information here.
However, I am really happy you were able to find your Secret Key! :)
Please let me know how it goes!
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