Changing Passwords in Firefox is a nightmare

Hi @Hoelder,

Thanks for writing in.

Even if I press "Yes" it creates a new password entry and doesn't change the existing entry. That means that I have to do that manually.

When you generate a new password with 1Password, it will save a copy of that password as a Password item (note the key icon, second item in your screenshot). This is a back up for when you tell the site to update the password but you didn't get an Update Login prompt from 1Password due to some weird site's design. In this case, you'd be left behind with an outdated Login item with an old password, where you can't log in anymore. In this situation, you'd be able to find that new password item, copy it, and then update the Login item manually; otherwise you'd be locked out.

The update dialog itself does not create the extra password item, it only updates the Login item you select.

1Password 7 does not have an automatic cleanup feature to remove redundant password items, this will be added in a future update. For now, you can just ignore the Password items, they're supposed to be there or you can delete them yourselves.

Is it possible a new item is being created for these sites, @Hoelder? The way this works in a bit more detail is that the 1Password extension will read the password change page and realize that you are changing a password and that this password is for this particular site. It determines which item needs updating by looking at the URL and seeing if it matches one you have saved. If the site has one domain for the sign-in page (say, awesomewebsite.com) and a different one for the change password page (changepasswordawesomewebsite.com, let's say), then 1Password won't know that this change form is associated with the Login you've saved. In this case, it will likely prompt you to save a new item rather than update an existing one and these two dialogues don't look massively different.

I'd check a few things here. First, look to see if you have any duplicate Login items for the same site. If you do, check if one has an updated, random password and the other has an old one. Also check if the change form for that site has the same domain as the sign-in page and the URL you have saved for that item in 1Password. And, of course, let me know what you find. :chuffed:

Absolutely, @Hoelder! Send them to support+windows@1password.com and I'll take a look. For good measure, could you also include a diagnostics report? Here's how to create one:

https://support.1password.com/diagnostics/?windows

You can attach that to your e-mail. When you send it, you should get a support ID via auto-reply. Let me know what that is and I'll be able to find your e-mail in the sea of our inboxes a bit more easily. Thanks!

Thanks, we got your email and will reply soon!