Re-establishing a deleted account
I tried to login to my online account. I tried and tried and could not remember my online password so I naively deleted my account thinking I could just re-establish it with a backup. Do I really have to purchase another subscription again?
1Password Version: 7.2.4
Extension Version: 7.2.4
OS Version: macOS 10.14.3
Sync Type: iCloud
Referrer: forum-search:delete account
Comments
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OK, well, Enpass here I come.
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Hi @Necron99
Our billing folks would be happy to help you transfer any remaining credit from your deleted account to a new one. For assistance with that please create a new membership, if you haven't already, and then email
sales@1password.comfrom the email address associated with the membership. When you email in you'll get a support ID from BitBot. Please post that ID here.Thanks!
Ben
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"For your reference, your support ID is [#FCF-18766-872]."
Thank you very much for your help.
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Thanks @Necron99. I will have one of our billing specialists get in touch with you ASAP. It may take a little time for them to do so, however in signing up for a new account you'll have a new 30 day trial, so we have a little time to get this sorted out. Thank you for your patience.
Ben
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